Terms & Conditions – Bhuiyan Pharma & Departmental Store

Last Updated: January 2026

Welcome to Bhuiyan Pharma & Departmental Store (referred to as “we,” “us,” or “our”). These Terms and Conditions govern access to and use of our website, www.bhuiyanpharma.com, including all associated subdomains, digital services, and tools (collectively the “Platform”).

By using this Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use this website or any service we offer.

1. Acceptance of Terms

1.1 Accessing or using our Platform indicates your acceptance of these Terms.
1.2 If you disagree with any clause herein, you must discontinue usage immediately.

2. Ownership & Contact Information

2.1 Bhuiyan Pharma & Departmental Store is a registered business operating in Bangladesh.
2.2 Our Platform includes:

• www.bhuiyanpharma.com

• related social media pages

• delivery & ordering services

2.3 Contact Information:
? Address: Ibrahimpur Bazar Road, Dhaka – 1216
? Phone: 
? Email: info@bhuiyanpharma.com

Customer service working hours: 9 AM – 11 PM (7 Days a Week)

3. Services Provided

3.1 Bhuiyan Pharma is a departmental store and pharmacy offering:

• prescription & OTC medicines

• cosmetics & beauty items

• baby & mother care

• toiletries and household products

• health & wellness goods

3.2 All medicinal operations are carried out under licensed premises and trained personnel.

4. Privacy Policy

4.1 Your personal data and privacy are critically important to us.
4.2 Data collected is used strictly per our Privacy Policy.
4.3 Continued usage confirms your consent to these practices.

(Link to Privacy Policy)

5. Delivery Policy

5.1 Delivery charges may vary according to:

• inside Dhaka

• outside Dhaka

5.2 Estimated delivery timeline:

• Inside Dhaka: 24–48 hours

• Outside Dhaka: 3–5 days

5.3 Delivery may be delayed due to weather, road conditions, strikes, or logistical disruptions.

6. User Responsibilities

6.1 You must maintain accuracy of details during registration and ordering.
6.2 You are responsible for keeping login credentials confidential.
6.3 Any misuse under your account remains your liability.

7. Third-Party Products

7.1 We may display products or offers sourced from external suppliers.
7.2 We do not guarantee or endorse third-party claims or benefits.

8. Intellectual Property

8.1 All content — including text, graphics, logos, images — belongs to Bhuiyan Pharma.
8.2 You may not copy, distribute, or modify without explicit written approval.

9. Prohibited Use

Users are strictly forbidden from:
❌ illegal activities
❌ posting harmful or offensive materials
❌ hacking / unauthorized access
❌ tampering with packaging or delivery processes

10. Liability for Breach

Violation of these terms may result in:

• account suspension

• order cancellation

• legal action

• compensation for losses

11. Product & Service Limitations

11.1 We strive for accuracy but do not guarantee:

• error-free information

• uninterrupted access

• zero security vulnerabilities

12. External Links

Our Platform may include external links for your convenience.
We are not responsible for their content, policies, or reliability.

13. Promotions & Offers

13.1 Promotional offers are subject to availability and may change without notice.

14. Monitoring

We reserve the right to:

• monitor user activity

• restrict access upon misconduct

15. Security & Data Transmission

Online transmissions may involve inherent risks.
We work to secure your information, but cannot guarantee absolute security.

16. Information Accuracy

Product descriptions, pricing, availability, and expiry date information may vary.
Always verify before purchase if you have concerns.

17. Liability Limitations

To the maximum extent under Bangladesh law:

• We are not liable for indirect or consequential damages.

• Our liability is limited to the value of products ordered.

18. Prescription Orders

Some medicines require:

• valid prescription

• verification

• lawful eligibility

We may refuse an order if prescription or product availability is questionable.

19. Returns & Refunds

Returns and refunds are covered under our Return & Refund Policy.
Refund eligibility applies only to:

• defective products

• wrong deliveries

• damaged or tampered goods

20. Force Majeure

We are not liable for delays caused by circumstances beyond control:

• natural disasters

• strikes

• transportation failure

• government restrictions

21. Governing Law

These Terms are governed by the laws of Bangladesh.
Legal disputes fall under the jurisdiction of Bangladesh courts.

22. Amendments

We reserve the right to modify, update, or replace these Terms without prior notice. Continued use constitutes acceptance of updated Terms.

23. User Acknowledgment

By using www.bhuiyanpharma.com, you acknowledge and agree to:

• these Terms & Conditions

• associated policies