Privacy Policy – Bhuiyan Pharma & Departmental Store

Last Updated: January 2026

Please read this Privacy Policy carefully. By accessing or using our website, mobile app, or any digital platform owned by Bhuiyan Pharma & Departmental Store, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services.

1. Introduction & Purpose

This Privacy Policy applies to the domain name and any digital platform operated under Bhuiyan Pharma & Departmental Store, located in Bangladesh.

Our website/app serves as an online platform enabling customers to purchase:

• medicines & pharmaceuticals

• health & wellness products

• cosmetics and beauty products

• baby care & hygiene essentials

• household & departmental store items

By using our services, you acknowledge and agree to the terms outlined here.

2. Information We Collect

We may collect the following categories of personal information:

a) Personal Information

• Full Name

• Phone Number

• Email Address

• Delivery Address

• Gender & Age (optional)

• User Login Credentials

• Payment/transaction details

• Uploaded prescriptions (for medicine orders)

b) Device & Technical Information

• IP Address

• Browser type

• Device information

• Cookies & tracking data

• Location (approximate)

c) Optional Information

• Survey responses

• Feedback

• Support/complaint communications

Users may browse certain pages without registration. However, full access requires account creation.

3. Use of Information

We collect and use personal information to:

• register and verify users

• process and deliver orders

• secure payments and billing

• improve website functionality

• personalize user experience

• display relevant offers & promotions

• provide customer support

• verify prescriptions (for regulated medicines)

• comply with legal & regulatory requirements

We may also use aggregated, non-personal data for analytics and service improvement.

4. Disclosure & Sharing of Data

We may share user information with:

• delivery partners

• suppliers and distributors

• payment gateways

• IT & customer support vendors

• legal or government authorities (when required by law)

We do not sell user personal information to third parties.

Information shared is limited to what is necessary to complete a service.

5. Data Retention

We retain information only as long as:

• required for business/legal purposes

• necessary to deliver orders

• needed to resolve disputes

• until a user deletes or requests removal

Prescription data is stored securely and accessed only when required for lawful verification.

6. Security Practices

We implement reasonable safeguards to protect user information including:

• secure payment gateways

• encrypted communication channels

• restricted access to user data

• internal confidentiality policies

However, no online system can guarantee 100% security. Users share information at their own risk.

7. User Rights

You have the right to:

• access your personal information

• request correction or updates

• request deletion of your account

• withdraw consent

• contact us regarding data use

Requests can be made via email or customer support.

8. Cookies & Tracking

We use cookies and similar technologies to:

• improve website performance

• remember user preferences

• analyze traffic

Users may disable cookies via browser settings, but some features may not function properly.

9. Changes to This Privacy Policy

Bhuiyan Pharma & Departmental Store may modify this policy at any time.
Updates will be posted on the website.

Continued use after changes indicates acceptance.

10. Contact Information

For privacy-related questions, concerns, or requests:

Bhuiyan Pharma & Departmental Store
Ibrahimpur Bazar Road, Dhaka – 1216
? Phone: 
? Email: info@bhuiyanpharma.com